her business. >> sometimes i feel like i am a hamster in a cage and running in place but not getting anywhere, just spinning the wheel, you know, and stuck stuck. >> from where she sits it may seem like she is stuck, but that's not how we see it. what she needs right now is a makeover. >> gardening, repairs, accounting, stkrb. >> you are a chef. >> yes. cooking. reservations and fielding the phone calls. >> the problem with the way she runs her business became clear. >> so your inn is the classic hub and spoke model, and many businesses that struggle in growing to the next level of struck like this. the owner, that's you, are in the middle. what i want to do is transition this into a traditional organizational chart.